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Resolved

WiFi Network - Inability to Connect

Sep 16, 2026 at 10:02am UTC
Affected services
WiFi

Resolved
Sep 16, 2026 at 11:41am UTC

All services are now restored.

Please get in touch with the service desk if you experience any further issues.

Updated
Sep 16, 2026 at 11:19am UTC

Access points are starting to stabilise.

We will resolve this once we're confident everything is back to normal.

Updated
Sep 16, 2026 at 11:04am UTC

One controller has been reset and is up, allowing SOME access points to work.

Not all access points will be working, but you can tell which are by checking if there are multiple solid green lights (working) versus one flashing green light (not working).

W will update as soon as possible.

Updated
Sep 16, 2026 at 10:45am UTC

Rebooting the controllers has not resolved the issue.

We will post a further update as soon as possible.

Updated
Sep 16, 2026 at 10:35am UTC

We have logged an emergency change and proceeding with rebooting our wireless controllers as the CPU utilisation was extremely high on these devices.

We will update with a time frame as soon as possible.

Updated
Sep 16, 2026 at 10:20am UTC

We've confirmed this is campus wide.

Further updates will be posted as soon as possible.

Created
Sep 16, 2026 at 10:02am UTC

We have received multiple reports of WiFi network (Eduroam and Guest) being findable but not being able to connect.

Network are urgently investigating and we'll provide more info as soon as we have it.

For the time being, please connect to LAN where possible.