Incidents reported on status page for University of Portsmouth IT https://uopit.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a710df29f6667cb04d959b39f9ca98b2.png https://uopit.betteruptime.com/ en https://uopit.betteruptime.com/incident/1011992 Wed, 02 Sep 2026 17:30:00 -0000 https://uopit.betteruptime.com/incident/1011992#b482b8708320fce5e1f77f25276f005f633e04073a31ceece64bc7aca72ba3a6 AppsAnywhere will be upgrading Cloudpaging Servers on 2 September at 6.30pm. Service will be unavailable 6.30pm-7.00pm https://uopit.betteruptime.com/incident/988506 Wed, 26 Aug 2026 07:30:40 -0000 https://uopit.betteruptime.com/incident/988506#437efa3643d16f942afbe9b04f9df638ea394d4d6fa381c4494d404d57d464b9 Papercut application server upgrade from V24 to V26. Printing will be unavailable during upgrade, 8.30am until 12.30pm https://uopit.betteruptime.com/incident/1016933 Mon, 17 Aug 2026 08:00:00 -0000 https://uopit.betteruptime.com/incident/1016933#c4fe3a0d8d84e024b828338f03fe4ff2d6e63d52cc049b823e709db87a52b375 Some users are experiencing login issues with staff.port.ac.uk - behaviour observed so far is that login to SSO works, but staff.port.ac.uk doesn't load We're currently investigating This is NOT impacting all users Possible fixes: Clearing cookies, reboot, switch network https://uopit.betteruptime.com/incident/964528 Thu, 13 Aug 2026 07:00:00 -0000 https://uopit.betteruptime.com/incident/964528#3d5cc57edf4a5dc233f76347981d64c41ac12a116147abde016a8591482762e0 Maintenance completed https://uopit.betteruptime.com/incident/964528 Fri, 07 Aug 2026 07:00:03 -0000 https://uopit.betteruptime.com/incident/964528#4f4ba0c887c7a1367740dd5c0617a90d4cf7317465a75019aa5b54c864e29269 From 0800 on Friday 7th August until 0800 on Thursday 13th August, UCAS has put a strict embargo in place that limits how we can communicate with applicants. Because of this, we'll need to restrict some sections of the Student Home Portal during this time. The following sections will be unavailable throughout the embargo period: ● Application ● Induction ● House Hunting https://uopit.betteruptime.com/incident/996812 Wed, 05 Aug 2026 13:00:26 -0000 https://uopit.betteruptime.com/incident/996812#06206dd7d695bd6849593761def4e3b8b1687a927b303bcbc05152dd29f2f06b Richmond building will be powered down temporarily to allow for testing of air conditioning for the CnC event, this afternoon. This will be temporary and we will update this page once we know more from the Estates team who have arranged it. https://uopit.betteruptime.com/incident/975372 Thu, 30 Jul 2026 12:00:26 -0000 https://uopit.betteruptime.com/incident/975372#1a4e191a6fdc5062fd4cd48032b6ab81d57871e18a126f4c262898b51b73cddd R4 Dentistry will be upgraded to version 9.10 on Thursday 30 July, from 1pm. The system will be unavailable during this work https://uopit.betteruptime.com/incident/970444 Mon, 20 Jul 2026 16:14:00 -0000 https://uopit.betteruptime.com/incident/970444#a4c0ba7731e51fcdc98edf9d025316ba302bf677cf679d40788f1eed47f7ce57 Confirmed as an issue with the supplier and resolved at 17:14 https://uopit.betteruptime.com/incident/970444 Mon, 20 Jul 2026 15:30:00 -0000 https://uopit.betteruptime.com/incident/970444#9b806446ed015f714874cc75035edd397856e4fede3b2dd9f707ab0b3e73af37 Users have reported that they are unable to get through SSO for Hornbill login. For any urgent queries please call the service desk on 02392 847777 between 8am-5pm and we will assist with logging your request while the forms are inaccessible. We are aware of the issue and it's being investigated by the supplier. We will update here as soon as possible. https://uopit.betteruptime.com/incident/939405 Wed, 15 Jul 2026 07:16:00 -0000 https://uopit.betteruptime.com/incident/939405#f3d6a06c95068a768f4dddb913d2c7683022943d94126e691ffa4942414e0bec Work completed and service restored. https://uopit.betteruptime.com/incident/939405 Tue, 14 Jul 2026 07:30:00 -0000 https://uopit.betteruptime.com/incident/939405#bc149fe269da1f3d36ef6a59fd60b9ab7896809faa2b65fdec2b042b73976d8d Please note that the eRecords system will be unavailable all day on Tuesday 14 July 2026. This outage is required to enable LIS to carryout essential server maintenance. https://uopit.betteruptime.com/incident/908005 Thu, 02 Jul 2026 07:30:00 -0000 https://uopit.betteruptime.com/incident/908005#af53ff3d95d7c25b0303f1c5ecdc7ed1d8d8a686a43ea233dbf55f9bfbb57295 Manager Self Service, Employee Self Service and Web Recruitment will be unavailable on Thursday 2 July whilst the upgrade is performed by MHR https://uopit.betteruptime.com/incident/926622 Fri, 19 Jun 2026 07:37:00 -0000 https://uopit.betteruptime.com/incident/926622#de2d7137acb91d0a7eb3838ecc979d116f2bcdc121b44622b372134b72d8cd5d Teams is now working correctly https://uopit.betteruptime.com/incident/926622 Wed, 17 Jun 2026 09:38:00 -0000 https://uopit.betteruptime.com/incident/926622#63fd67cfb44eff792deaed6c5aa38a226241a2f1ca21c0582ddad30a1e841718 Users have reported that their Teams status has been erroneously set to something they didn't pick and/or are now stuck in that status - when trying to adjust it, it reverts back to it's previous value immediately. This also impacts users in a meeting who should show as 'busy' to others but currently don't. https://uopit.betteruptime.com/incident/908003 Wed, 03 Jun 2026 12:00:00 -0000 https://uopit.betteruptime.com/incident/908003#27d570f8c209f264bcd6f3b522cff6056f37ffd73b52ff4875ead3f6ff3c740a Our supplier will be running the R4 9.02 Update on Wednesday 3 June from 1pm. The system will be unavailable during this work. https://uopit.betteruptime.com/incident/910823 Tue, 02 Jun 2026 08:09:00 -0000 https://uopit.betteruptime.com/incident/910823#809c7f03771b72466ba23f11c2050617345436edfb6c5c4ffa03434f9bbaa49d Park building is now back to normal functionality. Internet and Phone lines should be operational. https://uopit.betteruptime.com/incident/910823 Tue, 02 Jun 2026 07:19:00 -0000 https://uopit.betteruptime.com/incident/910823#c6532b99b8966cc508e595fc2a016bffb1a975f04c896d6473d48644b3d2bff8 It has been reported that the Park building communication cabinet is not receiving power, stopping the internet and phone lines from working in the building https://uopit.betteruptime.com/incident/902617 Fri, 22 May 2026 09:26:00 -0000 https://uopit.betteruptime.com/incident/902617#bd4c3e4ff8f5d1845c462a27d285aed6f7e0425ea2e20b626cc1f9e55313953d The campus network has now been restored, and all buildings are reporting positively https://uopit.betteruptime.com/incident/902617 Fri, 22 May 2026 08:42:00 -0000 https://uopit.betteruptime.com/incident/902617#d94fad85dd12b4d73815e047f57a84d417b77a5603e975e869f1bb9bdb5c82fb Staff and students are reporting that they have been kicked off the network while on campus. Users off campus were unable to connect to the VPN. https://uopit.betteruptime.com/incident/901603 Thu, 21 May 2026 10:32:00 -0000 https://uopit.betteruptime.com/incident/901603#9187118da39ced160e1f2725c0d6d6170b444c26e57cc7ccc23ad70643207911 Service has been restored. https://uopit.betteruptime.com/incident/901603 Thu, 21 May 2026 10:16:00 -0000 https://uopit.betteruptime.com/incident/901603#3074ffbd5d87255a9c70a62a5200f6d3c4d67553d01a16c50604562e4b611d8d ESS is showing the following error and inaccessible: Sorry, the requested action was rejected by the MHR hosted security systems. We are working on this and looking into restoring service. https://uopit.betteruptime.com/incident/899706 Tue, 19 May 2026 13:40:00 -0000 https://uopit.betteruptime.com/incident/899706#9f7c94fd37c07f104fdaee01a751dbaf791b237089beced71a36bb851e674340 This has now been resolved https://uopit.betteruptime.com/incident/899706 Tue, 19 May 2026 13:20:00 -0000 https://uopit.betteruptime.com/incident/899706#a70b440cecc57b094fce55a6f385a76ed7d54270fa726ac664823d2134049b18 Turnitin is currently experiencing technical difficulties. You can view the Turnitin service status page for the latest updates: https://turnitin.statuspage.io/ https://uopit.betteruptime.com/incident/883097 Wed, 29 Apr 2026 15:00:00 -0000 https://uopit.betteruptime.com/incident/883097#d8e290703d0a9d58fe5e966fc4022b9970476dfa7baea00d846df5be20110497 Offending emails have been removed. Please remain vigilant and report anything suspicious. https://uopit.betteruptime.com/incident/883097 Wed, 29 Apr 2026 09:30:00 -0000 https://uopit.betteruptime.com/incident/883097#0aaa5110627f0e31857fb6b668be23233692d564e41f8e6758b4709dbab007be Several reports of phishing emails have been received. These emails are asking you to click SharePoint links and offering goods/services. Reminder to NOT click on any links or emails you are not expecting. We are investigating and removing the emails from user inboxes before they are read, where possible, but this also relies heavily on some sense checks by each user. In cases where you think there is a scam, spam or phishing attempt you can always look over a few things in the email; Spelling errors, who is the sender, are they asking you to click a link, did you expect the correspondence etc. If you believe it's phishing or spam, please right click the email and 'report' it as Phishing/Junk. You can also choose to block the sender in the same context menu. With these reports it will flag on our system and notify the relevant team to investigate. Thank you for being vigilant, and if you wish to query any we're more than happy to discuss it over the phone on a case by case basis. https://uopit.betteruptime.com/incident/882166 Wed, 29 Apr 2026 06:30:40 -0000 https://uopit.betteruptime.com/incident/882166#0c5800e9910ef62117a4b61ddb196e29e8a8a04c58f5b96ac840e691ceddcc63 These numbers will be unavailable for both inbound and outbound calls for up to 2-hours (or less), starting at 7:30 am on the 29th of April. The aim is for work to be complete before the phone lines open at 9 am (in most cases), but as it relies on external companies, we’re unable to know for sure: 02392846967 - 02392846976 (10) inclusive 02392848060 - 02392848099 (40) inclusive 02392842728 02392843014 02392843214 02392843418 02392843434 02392843462 02392843488 02392843880 02392843884 02392843885 02392844444 02392845113 02392845259 02392845430 02392845533 02392845555 02392845566 02392845577 02392846677 02392847080 02392847744 02392847745 02392847775 02392847777 02392847784 02392847794 02392848000 02392848008 02392848009 02392848484 02392848785 02392848888 02392849000 02392849284 If you experience any issues please get in touch with the Service Desk via: Web: https://servicedesk.port.ac.uk/ where you can start a chat Call: 02392 847777 https://uopit.betteruptime.com/incident/877140 Fri, 24 Apr 2026 23:00:00 -0000 https://uopit.betteruptime.com/incident/877140#67d29778f210201e32cba9e9485abeb7e02041f254cea5beb42c37a352ed4897 Please note that MHR Cloud Services will be undertaking planned Live Services Security Patching on 25/04/2026. This maintenance activity will take place on Saturday between 0001 and 1200 and will affect LIVE. Please ensure that you complete any work and exit the systems by the time specified above. We apologise for any inconvenience this work may cause. https://uopit.betteruptime.com/incident/872295 Wed, 15 Apr 2026 15:03:00 -0000 https://uopit.betteruptime.com/incident/872295#cb5c6e544d702c213eeddf4d589a3bf7379f77f29d0521042a688073018bafea Networks have tested the wireless access points in the building, and one which was faulty, and all Wifi services in Portland are back up and running https://uopit.betteruptime.com/incident/872295 Wed, 15 Apr 2026 13:29:00 -0000 https://uopit.betteruptime.com/incident/872295#61fa646e7e84b5f32aee0184646d0bbaee2383c12ba8c8d6941ebd84aa284784 Staff and students have reported that they're unable to connect to Eduroam or Guest wifi networks and connect to the internet. Our Networks team are currently looking into the fault https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 11:25:00 -0000 https://uopit.betteruptime.com/incident/868658#7e2653ea82caee0170583b0dc7bb5fd0e430b5b5c15f050448adcc908bfbc06a This issue has now been resolved. If it is still not working, or you are missing aspects of the login screen, please do a cookie clear and this should begin working: https://myport.port.ac.uk/it-support/staff-it-support/staff-software-and-google-articles/clearing-your-browser-data https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 11:20:00 -0000 https://uopit.betteruptime.com/incident/868658#bf2251797abb9f86ea152ef082ffe61130eb5d9db3a34df2dcefa0b746fc1c7b Reports of successful logins are coming in following an update of a server node. You may need to clear cookies if you're unable to see the SSO login box, we're still monitoring the issue closely and hope to resolve this shortly. https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 10:45:00 -0000 https://uopit.betteruptime.com/incident/868658#cf54b2595efe6c898e347735c5f071c02f43b94a2e88399d349794dc060b2113 At 11:45 it was reported that some students were unable to access their timetables. Upon investigating we found that the login path going through secure.port.ac.uk is hanging at the authentication stage. We are currently investigating and will update here as soon as we have more info. Impacted services: Everything that uses SSO login credentials via secure.port.ac.uk i.e. VPN, timetabling, SITS, Telephony etc. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 10:00:00 -0000 https://uopit.betteruptime.com/incident/866192#e270b35045897a66c4fa2657557a98ebc5eebe2999c7acbc9e5b73c4b1998d9a Following investigation it has been established this affected all teams withing the contact centre environment, and only impacted external calls being received internally. Service has now been restored. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 09:32:00 -0000 https://uopit.betteruptime.com/incident/866192#603072d73138125909b84169b54379b6365f4947674f7b41c78fd493fcc67132 Networks are working urgently to restore service and we will provide an update as soon as we hear more. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 09:30:00 -0000 https://uopit.betteruptime.com/incident/866192#cc01091d1b4dc6c57c1c19ad310fc66d74449a2652743308982d9ccb712cea72 Logged: Users have reported not being able to make phone calls to UoP numbers. Service desk were made aware at 10:30am. Those impacted so far that we're aware of: Ravelin Service Desk Dentistry https://uopit.betteruptime.com/incident/863285 Thu, 02 Apr 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/863285#a62b99e829044ed7bb7d39729faa011c621e14cc7215d2fc2c5742592a241366 Park building is now back online and working correctly. Issue was caused by a missed entry between two networks during the migration work. This caused the IP to arrive, but the MAC address to be blocked. Networks have fixed the missing link and site have checked the rooms and everything is back online. https://uopit.betteruptime.com/incident/857422 Tue, 31 Mar 2026 07:00:00 -0000 https://uopit.betteruptime.com/incident/857422#b192c1afa9645833660fbb136d2802b6f4de28fbc503f7853436c18ab685617a As in previous years, Student System will be unavailable for approximately two days while we upgrade the system to the latest version. This annual upgrade ensures we are using the most up-to-date software to support our daily operations at the University. The upgrade includes fairly major User Interface (UI) changes, already present in our Test environment For clarity, this will be a two-day outage, during which essential tasks will be carried out by both our team and Tribal (our system supplier): Day 1 (Tuesday 31 March): The upgrade and update patches will be applied to the system. Student System will be unavailable from 9.00am, and this process will take the entire day. Day 2 (Wednesday 1 April): The Student Systems team will carry out post-upgrade tasks and system checks to ensure everything runs smoothly before bringing the system back online. Our goal is to minimise any issues when it is handed back for use. https://uopit.betteruptime.com/incident/858955 Mon, 30 Mar 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/858955#24c5a3496a5003fe4c69fecc2155df14cd5d1d0497e655b3642269f9d4760f6d Dentistry (R4) will be upgraded on Monday 30 March from 12.30pm, the system will be unavailable during this work https://uopit.betteruptime.com/incident/863285 Mon, 30 Mar 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/863285#d0752342ad57726ac41d38a30789f7a62b2e6bf9f41d770e15910c029561b8fb Staff and students have reported network issues across campus, but specifically in Park building and previously in ULC. If you notice any issues connecting to a wired (non-Wifi) connection please contact the Service Desk to investigate