Incidents reported on status page for University of Portsmouth IT https://uopit.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a710df29f6667cb04d959b39f9ca98b2.png https://uopit.betteruptime.com/ en https://uopit.betteruptime.com/ Wed, 13 May 2026 06:21:17 +0000 https://uopit.betteruptime.com/#137395f4e69fabee0d2323dc296a86ec3feed3bf8fbef96533780d5fb9c17810 Moodle - moodle.port.ac.uk recovered https://uopit.betteruptime.com/ Wed, 13 May 2026 06:09:08 +0000 https://uopit.betteruptime.com/#137395f4e69fabee0d2323dc296a86ec3feed3bf8fbef96533780d5fb9c17810 Moodle - moodle.port.ac.uk went down https://uopit.betteruptime.com/incident/883097 Wed, 29 Apr 2026 15:00:00 -0000 https://uopit.betteruptime.com/incident/883097#d8e290703d0a9d58fe5e966fc4022b9970476dfa7baea00d846df5be20110497 Offending emails have been removed. Please remain vigilant and report anything suspicious. https://uopit.betteruptime.com/incident/883097 Wed, 29 Apr 2026 09:30:00 -0000 https://uopit.betteruptime.com/incident/883097#0aaa5110627f0e31857fb6b668be23233692d564e41f8e6758b4709dbab007be Several reports of phishing emails have been received. These emails are asking you to click SharePoint links and offering goods/services. Reminder to NOT click on any links or emails you are not expecting. We are investigating and removing the emails from user inboxes before they are read, where possible, but this also relies heavily on some sense checks by each user. In cases where you think there is a scam, spam or phishing attempt you can always look over a few things in the email; Spelling errors, who is the sender, are they asking you to click a link, did you expect the correspondence etc. If you believe it's phishing or spam, please right click the email and 'report' it as Phishing/Junk. You can also choose to block the sender in the same context menu. With these reports it will flag on our system and notify the relevant team to investigate. Thank you for being vigilant, and if you wish to query any we're more than happy to discuss it over the phone on a case by case basis. https://uopit.betteruptime.com/incident/882166 Wed, 29 Apr 2026 08:30:40 -0000 https://uopit.betteruptime.com/incident/882166#82bb8a5db5dbbbc62dbb72e02ddf79cba21b62fa2c97cec044490f6a9cd00f81 Maintenance completed https://uopit.betteruptime.com/ Wed, 29 Apr 2026 06:42:21 +0000 https://uopit.betteruptime.com/#6d5881771e3e344ef70610554dc93469d5a4623a49281dd2253cfa29a3ec971d Moodle - moodle.port.ac.uk recovered https://uopit.betteruptime.com/incident/882166 Wed, 29 Apr 2026 06:30:40 -0000 https://uopit.betteruptime.com/incident/882166#0c5800e9910ef62117a4b61ddb196e29e8a8a04c58f5b96ac840e691ceddcc63 These numbers will be unavailable for both inbound and outbound calls for up to 2-hours (or less), starting at 7:30 am on the 29th of April. The aim is for work to be complete before the phone lines open at 9 am (in most cases), but as it relies on external companies, we’re unable to know for sure: 02392846967 - 02392846976 (10) inclusive 02392848060 - 02392848099 (40) inclusive 02392842728 02392843014 02392843214 02392843418 02392843434 02392843462 02392843488 02392843880 02392843884 02392843885 02392844444 02392845113 02392845259 02392845430 02392845533 02392845555 02392845566 02392845577 02392846677 02392847080 02392847744 02392847745 02392847775 02392847777 02392847784 02392847794 02392848000 02392848008 02392848009 02392848484 02392848785 02392848888 02392849000 02392849284 If you experience any issues please get in touch with the Service Desk via: Web: https://servicedesk.port.ac.uk/ where you can start a chat Call: 02392 847777 https://uopit.betteruptime.com/ Wed, 29 Apr 2026 06:27:29 +0000 https://uopit.betteruptime.com/#6d5881771e3e344ef70610554dc93469d5a4623a49281dd2253cfa29a3ec971d Moodle - moodle.port.ac.uk went down https://uopit.betteruptime.com/incident/877140 Fri, 24 Apr 2026 23:00:00 -0000 https://uopit.betteruptime.com/incident/877140#67d29778f210201e32cba9e9485abeb7e02041f254cea5beb42c37a352ed4897 Please note that MHR Cloud Services will be undertaking planned Live Services Security Patching on 25/04/2026. This maintenance activity will take place on Saturday between 0001 and 1200 and will affect LIVE. Please ensure that you complete any work and exit the systems by the time specified above. We apologise for any inconvenience this work may cause. https://uopit.betteruptime.com/ Wed, 22 Apr 2026 05:39:15 +0000 https://uopit.betteruptime.com/#3b549c2f4e5cbc143ed23fc8dbc02d1328f61d2cdf5d984a2d4454c351348ad0 Moodle - moodle.port.ac.uk recovered https://uopit.betteruptime.com/ Wed, 22 Apr 2026 05:27:26 +0000 https://uopit.betteruptime.com/#3b549c2f4e5cbc143ed23fc8dbc02d1328f61d2cdf5d984a2d4454c351348ad0 Moodle - moodle.port.ac.uk went down https://uopit.betteruptime.com/incident/872295 Wed, 15 Apr 2026 15:03:00 -0000 https://uopit.betteruptime.com/incident/872295#cb5c6e544d702c213eeddf4d589a3bf7379f77f29d0521042a688073018bafea Networks have tested the wireless access points in the building, and one which was faulty, and all Wifi services in Portland are back up and running https://uopit.betteruptime.com/incident/872295 Wed, 15 Apr 2026 13:29:00 -0000 https://uopit.betteruptime.com/incident/872295#61fa646e7e84b5f32aee0184646d0bbaee2383c12ba8c8d6941ebd84aa284784 Staff and students have reported that they're unable to connect to Eduroam or Guest wifi networks and connect to the internet. Our Networks team are currently looking into the fault https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 11:25:00 -0000 https://uopit.betteruptime.com/incident/868658#7e2653ea82caee0170583b0dc7bb5fd0e430b5b5c15f050448adcc908bfbc06a This issue has now been resolved. If it is still not working, or you are missing aspects of the login screen, please do a cookie clear and this should begin working: https://myport.port.ac.uk/it-support/staff-it-support/staff-software-and-google-articles/clearing-your-browser-data https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 11:20:00 -0000 https://uopit.betteruptime.com/incident/868658#bf2251797abb9f86ea152ef082ffe61130eb5d9db3a34df2dcefa0b746fc1c7b Reports of successful logins are coming in following an update of a server node. You may need to clear cookies if you're unable to see the SSO login box, we're still monitoring the issue closely and hope to resolve this shortly. https://uopit.betteruptime.com/incident/868658 Fri, 10 Apr 2026 10:45:00 -0000 https://uopit.betteruptime.com/incident/868658#cf54b2595efe6c898e347735c5f071c02f43b94a2e88399d349794dc060b2113 At 11:45 it was reported that some students were unable to access their timetables. Upon investigating we found that the login path going through secure.port.ac.uk is hanging at the authentication stage. We are currently investigating and will update here as soon as we have more info. Impacted services: Everything that uses SSO login credentials via secure.port.ac.uk i.e. VPN, timetabling, SITS, Telephony etc. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 10:00:00 -0000 https://uopit.betteruptime.com/incident/866192#e270b35045897a66c4fa2657557a98ebc5eebe2999c7acbc9e5b73c4b1998d9a Following investigation it has been established this affected all teams withing the contact centre environment, and only impacted external calls being received internally. Service has now been restored. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 09:32:00 -0000 https://uopit.betteruptime.com/incident/866192#603072d73138125909b84169b54379b6365f4947674f7b41c78fd493fcc67132 Networks are working urgently to restore service and we will provide an update as soon as we hear more. https://uopit.betteruptime.com/incident/866192 Tue, 07 Apr 2026 09:30:00 -0000 https://uopit.betteruptime.com/incident/866192#cc01091d1b4dc6c57c1c19ad310fc66d74449a2652743308982d9ccb712cea72 Logged: Users have reported not being able to make phone calls to UoP numbers. Service desk were made aware at 10:30am. Those impacted so far that we're aware of: Ravelin Service Desk Dentistry https://uopit.betteruptime.com/ Fri, 03 Apr 2026 22:51:18 +0000 https://uopit.betteruptime.com/#6bfff824fcfeeba765045b46141a4587dedc747c100c10e5577798565f3b75a7 Moodle - moodle.port.ac.uk recovered https://uopit.betteruptime.com/ Fri, 03 Apr 2026 22:49:20 +0000 https://uopit.betteruptime.com/#6bfff824fcfeeba765045b46141a4587dedc747c100c10e5577798565f3b75a7 Moodle - moodle.port.ac.uk went down https://uopit.betteruptime.com/incident/863285 Thu, 02 Apr 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/863285#a62b99e829044ed7bb7d39729faa011c621e14cc7215d2fc2c5742592a241366 Park building is now back online and working correctly. Issue was caused by a missed entry between two networks during the migration work. This caused the IP to arrive, but the MAC address to be blocked. Networks have fixed the missing link and site have checked the rooms and everything is back online. https://uopit.betteruptime.com/ Wed, 01 Apr 2026 17:12:20 +0000 https://uopit.betteruptime.com/#8d8448794dce09acfeed72faec759f7549ea20b06c8bcb26f828936617756aad Moodle - moodle.port.ac.uk recovered https://uopit.betteruptime.com/ Wed, 01 Apr 2026 17:09:37 +0000 https://uopit.betteruptime.com/#8d8448794dce09acfeed72faec759f7549ea20b06c8bcb26f828936617756aad Moodle - moodle.port.ac.uk went down https://uopit.betteruptime.com/incident/857422 Tue, 31 Mar 2026 07:00:00 -0000 https://uopit.betteruptime.com/incident/857422#b192c1afa9645833660fbb136d2802b6f4de28fbc503f7853436c18ab685617a As in previous years, Student System will be unavailable for approximately two days while we upgrade the system to the latest version. This annual upgrade ensures we are using the most up-to-date software to support our daily operations at the University. The upgrade includes fairly major User Interface (UI) changes, already present in our Test environment For clarity, this will be a two-day outage, during which essential tasks will be carried out by both our team and Tribal (our system supplier): Day 1 (Tuesday 31 March): The upgrade and update patches will be applied to the system. Student System will be unavailable from 9.00am, and this process will take the entire day. Day 2 (Wednesday 1 April): The Student Systems team will carry out post-upgrade tasks and system checks to ensure everything runs smoothly before bringing the system back online. Our goal is to minimise any issues when it is handed back for use. https://uopit.betteruptime.com/ Mon, 30 Mar 2026 18:03:44 +0000 https://uopit.betteruptime.com/#48f485dfc132aef8157fe1372d9a36e8510f80867cc9e067e9cbdc75ddc5ee9a MyPort - myport.port.ac.uk recovered https://uopit.betteruptime.com/ Mon, 30 Mar 2026 18:03:23 +0000 https://uopit.betteruptime.com/#0d3823e0dc947bb434c39749155caa544b3e429ae063cff8a72c2968872066fb University Website - port.ac.uk recovered https://uopit.betteruptime.com/ Mon, 30 Mar 2026 18:00:44 +0000 https://uopit.betteruptime.com/#0d3823e0dc947bb434c39749155caa544b3e429ae063cff8a72c2968872066fb University Website - port.ac.uk went down https://uopit.betteruptime.com/ Mon, 30 Mar 2026 17:58:19 +0000 https://uopit.betteruptime.com/#48f485dfc132aef8157fe1372d9a36e8510f80867cc9e067e9cbdc75ddc5ee9a MyPort - myport.port.ac.uk went down https://uopit.betteruptime.com/incident/858955 Mon, 30 Mar 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/858955#24c5a3496a5003fe4c69fecc2155df14cd5d1d0497e655b3642269f9d4760f6d Dentistry (R4) will be upgraded on Monday 30 March from 12.30pm, the system will be unavailable during this work https://uopit.betteruptime.com/incident/863285 Mon, 30 Mar 2026 11:30:00 -0000 https://uopit.betteruptime.com/incident/863285#d0752342ad57726ac41d38a30789f7a62b2e6bf9f41d770e15910c029561b8fb Staff and students have reported network issues across campus, but specifically in Park building and previously in ULC. If you notice any issues connecting to a wired (non-Wifi) connection please contact the Service Desk to investigate