Incidents and maintenance reported on status page for University of Portsmouth https://uopit.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/b4a67dcbd0c2393f1392e63df1b4220a.png https://uopit.betteruptime.com/ en https://uopit.betteruptime.com/incident/1076208 Wed, 30 Sep 2026 07:58:47 -0000 https://uopit.betteruptime.com/incident/1076208#2335d9da3f72aa47f76b33af469166acf53a0fa6cc2adcee02e37ff675f3d540 Incident Dear Colleague Following my email yesterday regarding the network outage affecting a number of campus buildings, internet connectivity has now been successfully restored in Mercantile House, Rosalind Franklin and Spinnaker Building. Staff can continue to work from these buildings as normal. We recognise the disruption this may have caused and thank you for your continued patience and cooperation while this work was completed. Kind regards Fiona Hnatow Chief People Officer https://uopit.betteruptime.com/incident/1076208 Tue, 29 Sep 2026 10:17:57 -0000 https://uopit.betteruptime.com/incident/1076208#7c439c932d1030f448d60020e318d6391c5577a24a0e06be4275dbfd49a6423b Incident Mercantile House has been successfully restored and is now back online. The second link to the building has been restored while the electrical investigation in RFDC continues. Estates have advised that additional work is required to fully stabilise the power supply in RFDC, Rosalind Franklin and Spinnaker will continue to be affected. We will update once the power supply has been confirmed as stable. https://uopit.betteruptime.com/incident/1076208 Mon, 28 Sep 2026 13:27:45 -0000 https://uopit.betteruptime.com/incident/1076208#c5e2dfeaac7d58d275e95c3d7852657656190fd221a90e1b8a3cde9391824e0a Incident Affected buildings for the network issues include: Mercantile, Rosalind Franklin, and Spinnaker. Staff in Mercantile and Rosalind Franklin have been advised that they should work from home or in another building where possible. Estates have advised that an engineer should be on site by 14:30. Outage caused by a faulty AC unit in RFDC. We will continue to update as we learn more https://uopit.betteruptime.com/incident/1076208 Mon, 28 Sep 2026 11:08:45 -0000 https://uopit.betteruptime.com/incident/1076208#de1579394bd519a0f9c7689c3bec3b195222540494f4414cc418514e2986f588 Incident Reports of users not being able to connect to the internet using LAN and WiFi. Some users that were connected are no longer connected, while other users are not impacted at all: Eldon St Andrews Mercantile We're investigating and will update as soon as possible. https://uopit.betteruptime.com/incident/1072026 Wed, 23 Sep 2026 10:23:00 -0000 https://uopit.betteruptime.com/incident/1072026#dc35aa619d3573914f7c1814e487851f3b0c9f2b8f605a8e9649b099211a27c4 Incident Network stability has been restored and connections are working again. Thank you for your continued patience. https://uopit.betteruptime.com/incident/1072026 Wed, 23 Sep 2026 10:03:26 -0000 https://uopit.betteruptime.com/incident/1072026#da988241de0b1be8530c0f7eca211f0af659ad1cedf19af156c0f21624f3c279 Incident We have received multiple reports of WiFi network (Eduroam and Guest) being findable but not being able to connect. A fix was immediately put in place and connection appears to be working again. If you couldn't previously connect please try again now, and contact the service desk if the issue persists. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 11:41:36 -0000 https://uopit.betteruptime.com/incident/1065422#773cee77642da1b60fcfe7825cd3c8a0b8f2b2d9ae8cb789249ec6792edb95f9 Incident All services are now restored. Please get in touch with the service desk if you experience any further issues. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 11:19:36 -0000 https://uopit.betteruptime.com/incident/1065422#fcb8ede6bd009e6f9850cbb23117f72ecd72d3402b0acbbe0fc42b7ed6c37af2 Incident Access points are starting to stabilise. We will resolve this once we're confident everything is back to normal. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 11:04:19 -0000 https://uopit.betteruptime.com/incident/1065422#2a4e466ab4e289b9e7d571a465c78fea4dc9f39778d20206ba8405017f4faf55 Incident One controller has been reset and is up, allowing SOME access points to work. Not all access points will be working, but you can tell which are by checking if there are multiple solid green lights (working) versus one flashing green light (not working). W will update as soon as possible. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 10:45:39 -0000 https://uopit.betteruptime.com/incident/1065422#e20ff429079b40796c26ca3e5041c4d110ab4f537218bee2d18835803509a3dd Incident Rebooting the controllers has not resolved the issue. We will post a further update as soon as possible. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 10:35:00 -0000 https://uopit.betteruptime.com/incident/1065422#0f0260399a22edabaaa1465ee3dcca656d167e0b16fbc1efa9e385fc3d9d1b6d Incident We have logged an emergency change and proceeding with rebooting our wireless controllers as the CPU utilisation was extremely high on these devices. We will update with a time frame as soon as possible. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 10:20:00 -0000 https://uopit.betteruptime.com/incident/1065422#c1f646f63473581afe3fbaccdd87ff2539741a425836699f7f507acc2da09e3a Incident We've confirmed this is campus wide. Further updates will be posted as soon as possible. https://uopit.betteruptime.com/incident/1065422 Wed, 16 Sep 2026 10:02:21 -0000 https://uopit.betteruptime.com/incident/1065422#cc3b16b520186e6ee4422038d3081e5f2906954489f4e1b5362cda6d861f6530 Incident We have received multiple reports of WiFi network (Eduroam and Guest) being findable but not being able to connect. Network are urgently investigating and we'll provide more info as soon as we have it. For the time being, please connect to LAN where possible. https://uopit.betteruptime.com/incident/1050600 Tue, 25 Aug 2026 11:55:00 -0000 https://uopit.betteruptime.com/incident/1050600#93b08b498d219c54d3107198aab5041b682b5455c723812eca8c134ea966dddb Incident Service has been restored. https://uopit.betteruptime.com/incident/1050600 Wed, 19 Aug 2026 07:27:00 -0000 https://uopit.betteruptime.com/incident/1050600#95f90368ac9583eee67624bf82453dbb836f1db0ed1559e2f6fdaa95fbe71001 Incident Switching network from LAN to WiFi or vice versa should force your login server to change from appl-09 - noted underneath the login boxes: (Copyright © Information Services | University of Portsmouth | server: am-appl-** (Where ** is the server number)) https://uopit.betteruptime.com/incident/1050600 Wed, 19 Aug 2026 07:04:00 -0000 https://uopit.betteruptime.com/incident/1050600#1eeb0b538c3fe9987f385563f9b5fa3b0b6c148802809e90be92a1173bca27ac Incident This appears to be an issue with access manager node 09. The relevant team have been notified and we'll post another update as soon as possible. https://uopit.betteruptime.com/incident/1050600 Wed, 19 Aug 2026 06:53:00 -0000 https://uopit.betteruptime.com/incident/1050600#8aebc3a8252196cb0cc626b1e3b66b5f54e8863adbbee8f5d4747465f96dc569 Incident Certain port.ac.uk pages are redirecting to access manager without loading the originally requested page. We are investigating and hope to provide an update shortly. https://uopit.betteruptime.com/incident/1050600 Mon, 17 Aug 2026 08:00:00 -0000 https://uopit.betteruptime.com/incident/1050600#793253851a506f0143b34f03e27fc9102218f38009337fe84808c942e4355fd6 Incident Some users are experiencing login issues with staff.port.ac.uk - behaviour observed so far is that login to SSO works, but staff.port.ac.uk doesn't load We're currently investigating This is NOT impacting all users Possible fixes: Clearing cookies, reboot, switch network